Customer Account Terms
As a customer of Look East Australia you are subject to the below terms where applicable.
Proforma Invoice
New accounts are opened on "payment before sending" terms. Once the customer has pre paid for 6 orders, payment being processed upfront with no reminders, they will be eligible to apply for "30 days net" trading terms.
Applying for "30 days net" account
Customers may apply for a "30 days net" account upon request. Customers will be asked to complete an application form and provide 3 business references to Look East Australia. If an application is accepted the customer will be notified via phone or email that "30 days net" terms now apply.
Successful customers will then have 30 days from the invoice date, in which to pay their account.
Revocation of "30 days net" account
If a customer is sent a final notice for any one invoice, their "30 days net" account will be revoked and the customer will return to "payment before sending" terms. A final notice is sent if the customer does not pay for at least 15 days after the account due date.
Payment before sending
This term applies to customers:
1. Who have not applied for a "30 days net" account.
2. Whose application for a "30 days net" account was not accepted.
3. Who has had their "30 days net" account revoked due to overdue payments.
Minimum amounts for orders
1. Proforma customers: the minimum order is $200 for first order, not inclusive of GST or postage costs
2. Existing customers: the minimum order is $100 not inclusive of GST or postage costs
"30 days net" Terms:
1. Payment terms are "30 days net", payment being due 30 days after the date of invoice.
2. Ownership of goods invoiced remains with Look East Australia and does not pass on to the purchaser until such time as the payment is made in full.
3. Look East Australia, or its representatives, reserves the right to actively pursue collection of outstanding amounts, and costs, if any, will be passed on to the account of the customer.
4. In the case of payment by cheque, the account will only be considered to be paid once the cheque has been honoured. Bank fees charged to Look East Australia for dishonoured cheques will be passed on to the account of the customer.
5. Failure to comply with these terms may result in credit being withdrawn or amended without notice.
"Payment before sending" terms:
1. Payment terms are "payment before sending", payment being due as soon as the invoice is raised and before goods are shipped to the customer. Customers on "pay before sending" terms are eligible for the "early payment discount" providing the order is over $200 (not inclusive of GST or postage costs) and the invoice is paid within 7 days of its issue.
2. Ownership of goods invoiced remains with Look East Australia and does not pass on to the purchaser until such time as the payment is made in full.
3. It is not the responsibility of Look East Australia to repeatedly chase payments once the customer has been contacted with the invoice total and the goods are ready for shipment. Customers will be notified if an order is still unpaid after 1 month. Invoices unpaid after one month will be cancelled and the goods returned to stock.
Customer Discount Terms
Please note the following changes to customer discounts.
1. All discounts are not inclusive of GST or postage costs.
2. Discounts are not in conjunction with any special offer, including clearance items.
3. Early payment discount – Orders of $200 or more (not inclusive of GST or postage costs) will be eligible for a 5% early payment discount providing the invoice is paid within 7 days of its issue.
4. Credit discount - Orders of $1000 or more (not inclusive of GST or postage costs) will be given a credit of 5% of the total order which will be deducted from the next invoice. When a 5% credit is applicable a note will state on the invoice the amount to be credited to the next order. The 5% credit discount is strictly to be applied to the next invoice and cannot be deducted from payments or future invoices.
5. The early payment discount and the credit discount are available in conjunction providing the requirements of each discount are met. E.g. – if the total order is over $1000 and the invoice is paid within 7 days of its issue the customer will be given a 5% early payment discount on the current invoice and a 5% credit discount which will be applied to the next invoice raised.
6. All discounts are applicable for both "payment before sending" and "30 days net" customers adhering to the terms stated.
Is there a minimum order?
Orders are
wholesale only and the following minimum orders apply: Proforma customers - the
minimum order is $250 for the first order, exclusive of GST. Existing customers the minimum order is $100, exclusive of GST
What is Proforma?
First orders are processed
on payment before sending terms. After the first order has been paid for and
sent out, customers may apply for 30 days net trading terms.
Do prices include GST?
All prices on the
website are exclusive of GST (Australian Goods and Services Tax). If you are
arranging delivery within Australia, or if you are an Australian based business,
GST of 10% will be added to your order at the checkout stage, and will of course
also be included on your invoice. If you are not an Australian based business or
your order is being sent to an address outside Australia, GST will not be
charged.
Do prices change?
The prices listed are
subject to change at any time without notice. Prices may vary when viewed in
currencies other than Australian dollars due to variations in exchange rates
How can I pay for the goods?
Payment can be by
credit card (Visa, Mastercard or American Express); cheque (make cheques out to
Look East Australia) or bank transfer (please contact us for bank details).
Can I order in other currencies?
The website
allows you to view prices and order in several currencies (based on the current
exchange rate): Australian dollars (AUD), Pounds sterling (GBP), Euros and
American dollars (USD). All customers other than those in the UK will be
invoiced in Australian dollars. UK / European Customers
Ordering Stock
It is now Look East’s policy to order stock in smaller quantities so we can ensure our customers gain a level of exclusivity not possible previously. We will continue to service customers with long term bestsellers and some items handpicked from our seasonal collections.
Re ordering stock
Due to the new ordering policy, items you would like to re order may not be in stock
You can verify if an item is in stock by referring to our website www.lookeastaustralia.com
To check the quantities of an item in stock please call or email Kelly or Louisa at sales@lookeast.com.au
Customers are urged to get re orders in quickly to ensure stock availability!
Backorders
Back orders will be possible for items chosen to be re ordered. Items out of stock on orders will generally be regarded as the last of that particular line. Please call Louisa to check if an item is possible for backorder. Customers will be notified once the stock arrives.
Post Dated Delivery
Due to our new ordering scheme Look East Australia will no longer accept post dated deliveries.
In order for Look East Australia to service our customers with the latest trends and stock exclusivity we must maintain a higher stock turnover. Remember the stock we have now is the latest fashion!
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