SHIPPING AND CREDITS
Australian / NZ Customers
(UK / European Customers please go to the UK Website)
How long does it take to receive my
goods?
Goods will be shipped as soon as possible after an
order is received. This will usually be within two to three days if not during a
very busy time such as after a trade fair. At these times an order may take up
to two weeks to leave the warehouse.
Please specify on your order if you
would like an order to be sent urgently – we will do our best to meet this
request.
How are the goods sent to me?
Goods are sent by Australia Post
and Australian Air Express. Please specify if you have a preference for either
of these means.
How much is charged for
shipping?
The shipping and handling charge depends upon the weight and destination of goods sent. The minimum delivery cost to the customer is $12.00 – this is for a 3kg post bag sent anywhere in Australia (unless the order is for bulky items such a bangles or some displays – then a parcel will be sent rather than a post bag). The charge for a 5kg post bag is $17.00.
(The minimum postage cost applies to a jewellery order of approximately $300).
NB. Shipping and handling costs to the customer are the same as the actual postage charge to Look East Australia.
Should I return broken or damaged
items?
See below.
Can I receive a refund/credit for broken or
damaged items?
Any request for a return needs to be lodged via phone, email or fax. Please make sure you have the item and invoice number ready.
Items can only be refunded if damaged or sent in error
Returns must be within 2 months of purchase
Returned goods will be credited to your account and a credit note will be sent by post or email. The credited amount will be applied to your next order
For smaller returns (4 items or less) please phone, fax or email us the item codes along with the invoice number and company name
For larger returns (5 items or more) or incorrect items sent, please post the goods with their corresponding item codes, invoice number and company name. Please send goods by ordinary post only
If the goods are sent back via ordinary postage, costs will be credited to your account
Items returned without the item code, invoice number and company name will not be credited.
What do I do if the wrong items are
received?
Please return these goods with their corresponding
codes and apply for a credit. (If you are happy to keep these goods, please
inform us and we will amend your account accordingly).
What should I do if an insufficient quantity
of an item(s) is received?
Inform us and we will either
forward the missing item(s) or credit your account
accordingly
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