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Shipments and returns



How long does it take to receive my goods?
Goods will be shipped as soon as possible after an order is received. This will usually be within two to three days if not during a very busy time such as after a trade fair. At these times an order may take up to two weeks to leave the warehouse.
Please specify on your order if you would like an order to be sent urgently -   we will do our best to meet this request.

How are the goods sent to me?
Goods are sent by Australia Post and Australian Air Express. Please specify if you have a preference for either of these means.

How much is charged for shipping?
The shipping and handling charge depends upon the weight and destination of goods sent. The minimum delivery cost to the customer is $14.00 (excluding GST) this is for a 3kg post bag sent anywhere in Australia (unless the order is for bulky items such a bangles or some displays  then a parcel will be sent rather than a post bag). The charge for a 5kg post bag is $19.00 (Excluding GST). 

(The minimum postage cost applies to a jewellery order of approximately $300). 
NB. Shipping and handling costs to the customer are the same as the actual postage charge to Look East Australia.

Should I return broken or damaged items?
See below.

Can I receive a refund/credit for broken or damaged items?
Any request for a return needs to be lodged via email or fax and must be accompanied by the product codes and correct invoice number.
Items can only be refunded if damaged in transit, faulty or sent in error
Returns must be within 2 months of purchase
Returned goods will be credited to your account and a credit note will be sent by post or email. The credited amount will be applied to your next order
For larger returns (5 items or more) or incorrect items sent, please post the goods with their corresponding item codes, invoice number and company name. Please send goods by ordinary post only
If the goods are sent back via ordinary postage, costs will be credited to your account
Items returned without the item code, invoice number and company name will not be credited.

What do I do if the wrong items are received?
Please return these goods with their corresponding codes and apply for a credit. (If you are happy to keep these goods, please inform us and we will amend your account accordingly).

What should I do if an insufficient quantity of an item(s) is received?
Inform us and we will either forward the missing item(s) or credit your account accordingly


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