Shipping Information and Damaged/Missing Items


How Long does it take to receive my order?

Orders are usually shipped within 2-3 days.

During busy periods, orders can take up to 2 weeks to be dispatched

Please specify on your order if you would like an order to be sent urgently -  

we will do our best to meet this request.

 

How is my order sent to me?
Goods are sent with Star Track Express.

All orders in Victoria, Sydney, Canberra and Adelaide receive their delivery overnight.

For other locations in Australia the shipping time is 2-4 days.

If you require overnight shipping please let us know, extra charges may apply

 

 How much is charged for shipping?
The shipping and handling charge depends upon the weight and destination of goods sent.

The minimum delivery cost to the customer is $14.00

Usually shipping charges are between $14.00 - $20.00

Should there be need for a re-delivery, extra charges will apply.

 

What should I do if an item I have ordered is damaged?
Any Credit request for needs to be lodged via email or fax and must be accompanied by the product codes and correct invoice number.

A Credit Voucher will be raised and sent to you by post or email and will automatically be applied to your next order.

Credit Vouchers will only be raised if damaged in transit, faulty or sent in error and within 2 months of purchase.

Damaged items do not need to be returned to us.

Any further queries should be directed to warehouse@lookeastaustralia.com

 

 What do I do if the wrong items are received?
Please return these goods with their corresponding codes and apply for a credit.

(If you are happy to keep these goods, please inform us and we will amend your account accordingly).

 

What should I do if an insufficient quantity of an item(s) is received?
Inform us and we will either forward the missing item(s) or credit your account accordingly


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